Northwest Airlines customer service is the worst service that I've ever encountered. I hope no one not even my worst enemy should ever have to go and deal with the customer service at Northwest Airlines. First of all there phone number is impossible to find on the web site, and if you are the few lucky to find it, well good luck. The way their phone system works is if you have an issue that doesn't fit into their options 1-4 then you are told to go to their customer service (huh, you thought the number you called was customer service nope). Their service number has options 1-4 and in each option they just give you a number to call. Couldn't they have just automatically forwarded you to the number? Well luckily their customer service representatives will for you, but they'll do it even before you are done talking. For example they'll say "Sorry I can't help you.. ring.. ring.." and now you are talking to the automated service. Don't ask to talk to a manager, because they manager is even more useless. They'll just point you to this number 701 420 6282, which is the their customer service number (the one with the 4 options that provides a bunch of numbers). Or they will point you to their website so maybe you could find your answer there. Seeing as you called them, because you are having problems, maybe the website with no answers can help you. I've dealt with bad customer service, those generally have been some company that has indian offshore people that don't know what they are doing and can't do anything for you, but that is miles better than Northwest Airlines. Northwest Airlines has people that don't seem even to try, and the more you have an issue the more they want to pass you off to someone else, or their answering machine that gives you 4 phone numbers. I have to wonder if Northwest Airlines believes the best way to handle a person with an issue is to piss them off so much that that person will just get so frustrated with them that they will stop calling. Northwest Airlines contact number is 800-225-2525 and their reservation specialist are the worst customer service people in the world.